Exceeding Expectations


One of our customer service goals is to surpass and exceed the expectations of our customers. Of course it is not always possible but we enter into every situation in the hope that we can not only do what is required but maybe add just a little something extra. It’s never been a conscious decision, [...]

Exceeding Expectations2017-01-09T10:26:40+00:00

Beating the ‘Big Boys’ at their Own Game


Leicester City pulled of the most amazing feat in English football history when they beat off all of the so called ‘top four’ clubs to win the Premiership for the first time in the club’s history. This is a massive sporting upset that continues to be dissected in an attempt to understand how a club [...]

Beating the ‘Big Boys’ at their Own Game2016-05-06T12:55:55+00:00

Sorry Seems to be the Hardest Word


Customer service is everything, that’s the way we set-up our business and what keeps our satisfied clients returning on a regular basis. Providing outstanding customer service isn't just about getting it right, in fact all too often it is about how you deal with situations when things go wrong. Our approach has always been to [...]

Sorry Seems to be the Hardest Word2017-01-09T10:26:41+00:00